Everis Servicios y tecnologías de la información

  • Funciones: Helpdesk
  • Experiencia: Sin Experiencia
  • Ubicación: Alicante
  • Formación: Grado Medio
  • Salario: A determinar
  • Jornada: Jornada completa
  • Contrato: Indefinido
  • Habilidades:
  • hardware


Do you know our Everis iCenter? It is a High Performance Center specialized in the provision of technological infrastructure services. It covers a wide range of technologies in remote and multilingual mode for many other regions, and we are currently experiencing a significant growth, that´s why we need Service Desk profiles! What do we offer? Permanent contract and a real professional career. We stand for a "Right People Right Place" philosophy, so that each professional can develop in the project that most appeals to him. What would your responsibilities be? Ticket management: · Registry · Classification and prioritization · Scaling and monitoring · Notification and closing Execution 1 Level: · Ticket management tool. Exceptionally call. · Tickets end user. · Exec. Procedures: incidents, requests and inquiries. · Incident support level 1 and queries that can be resolved in remote. Support: · Microcomputer user support. · Management contract manufacturer of hardware support. · Verification and updating Inventory. · Features and System Support Operating. · Installing new software on computers. · User Management. · Preparation of new equipment. · Reporting and case status. · Escalation, requests and inquiries to other levels or manufacturer. · Support Classroom / Remote of first second the headquarters level. · CAU extension for resolving incidents that could not be remedied remotely. · Coordination with performances by third parties. · Keeping boardrooms (TV´s, PC´s, Video conferencing, etc..). · Creating and updating internal documentation and user guides through Confluence · Management AV. · Analysis mail problems Google applications (Gmail)

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